Privacy Policy

At Ecomarray, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.ecomarray.com, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Personal Information We Collect

We collect personal information to provide a seamless shopping experience. The types of information we may collect include:

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Account Details: Username, password, and order history when you create an Ecomarray account.
• Payment Information: Details related to payment methods such as credit/debit card, UPI, or wallet (processed securely through trusted third-party gateways).
• Device & Technical Data: IP address, browser type, operating system, and device identifiers collected automatically for website optimisation and analytics.
• Communication Data: Information shared through emails, feedback forms, or customer service inquiries.

We do not store your full payment card details or sensitive financial data on our servers.

2. How We Use Your Personal Information

We use the information we collect for the following purposes:

• To process and deliver your orders efficiently.
• To communicate with you regarding orders, deliveries, or customer support.
• To improve our website, services, and product offerings.
• To send updates, offers, and promotions (only with your consent).
• To personalise your shopping experience based on your browsing behaviour.
• To detect and prevent fraudulent transactions or security issues.

3. Communicate with You

We may contact you through email, SMS, WhatsApp, or phone for:

• Order confirmations, shipping updates, and delivery information.
• Feedback or review requests after your purchase.
• Marketing campaigns, promotions, or newsletters (if you’ve opted in).

You may opt out of promotional communications anytime by clicking “Unsubscribe” in our emails or contacting us directly.

4. Sharing Your Personal Information

We respect your privacy and do not sell, rent, or trade your personal data to third parties. However, we may share necessary information with:

• Service Providers: Trusted logistics, payment, and IT partners who help us operate our business efficiently.
• Analytics & Advertising Partners: To understand user behaviour and deliver relevant ads, we may share limited data with analytics tools such as Google Analytics or Meta Ads.
• Legal Authorities: If required by law or for protection against fraud, intellectual property violations, or misuse of our website.

All partners are bound by strict confidentiality and data protection agreements.

5. Behavioural Advertising

We may use your browsing and purchase behaviour to provide personalised advertising through third-party platforms like Google or Meta. These ads are intended to show you relevant products and offers. You can manage or disable personalised ads through your browser or device settings.

6. Your Rights

You have full control over your personal information. You can:

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated details.
• Request deletion of your account or personal information.
• Withdraw consent for marketing communications.
• Request information on how your data is processed.

To exercise these rights, please email us at [Email ID] with your registered email address.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil the purposes described in this policy,
• Comply with legal obligations,
• Resolve disputes, and
• Enforce our agreements.

Once your data is no longer required, it will be securely deleted or anonymised to prevent unauthorised access.

8. Data Security

We use industry-standard SSL encryption, secure servers, and restricted access protocols to protect your personal data. However, please note that no online platform can guarantee absolute security. You are encouraged to maintain the confidentiality of your login credentials.

9. Updates to This Policy

Ecomarray reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Modified” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

• Email us at: [Add Your Email ID]
• Call us at: [Add Your Helpline Number]
• Ecomarray: Customer Support Team

Ecomarray – Committed to protecting your privacy and ensuring a safe shopping experience.