Term Condition

Welcome to Ecomarray (www.ecomarray.com).

By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing any orders. If you do not agree with any part of these terms, you should not use our website or services.

1. Introduction

These Terms & Conditions (“Terms”) govern your use of Ecomarray, including browsing, purchasing, and any interaction with our website.

Throughout the site, the terms “we”, “us”, and “our” refer to Ecomarray. By using our services, you confirm that you are at least 18 years old or have permission from a parent/guardian.

2. Use of the Website

You agree to use Ecomarray only for lawful purposes. You must not:

• Use our website to spread harmful or illegal content.
• Try to gain unauthorised access to our systems or data.
• Interfere with website functionality or other users’ experience.
• Reproduce, distribute, or exploit content without our written consent.

We reserve the right to suspend or terminate your access to the website if any misuse is detected.

3. Product Information

We make every effort to display accurate product details, descriptions, and images. However, slight variations in colour, design, or texture may occur due to screen settings or photography lighting.

All product specifications, prices, and availability are subject to change without prior notice. Ecomarray reserves the right to discontinue any product at any time.

4. Pricing and Payments

All prices listed on Ecomarray are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We accept multiple payment methods, including credit/debit cards, UPI, wallets, and COD (Cash on Delivery) through secure third-party gateways.

By completing a purchase, you confirm that:

• You are authorised to use the payment method provided.
• The information you supply is accurate and complete.

Ecomarray is not responsible for payment failures due to incorrect details or issues with third-party payment gateways.

5. Orders and Confirmation

• Once you place an order, you will receive an email or SMS confirmation summarising your purchase.
• In rare cases, orders may be cancelled due to stock unavailability, pricing errors, or technical issues. In such cases, you will be notified immediately and issued a full refund.

Ecomarray reserves the right to limit or refuse any order placed through the website, especially those suspected of fraud or unauthorised reselling.

6. Shipping and Delivery

• We aim to deliver your order within 5–7 business days, depending on your location.
• Delays caused by courier partners, weather conditions, or unforeseen events are beyond our control.
• Once your order is shipped, you’ll receive a tracking link to monitor delivery status.

For detailed information, please refer to our Shipping Policy page.

7. Return and Exchange Policy

• Ecomarray offers an easy 7-day return and exchange policy for eligible items.
• Products must be unused, unwashed, and returned with original tags and packaging.
• For hygiene reasons, innerwear, accessories, and “Final Sale” items are non-returnable.

Please read our detailed Return & Exchange Policy for step-by-step instructions.

8. Intellectual Property Rights

All content on this website, including logos, designs, images, text, graphics, and product descriptions, is the exclusive property of Ecomarray.

• You are not allowed to reproduce, modify, or distribute any content without prior written permission.
• Unauthorised use of our intellectual property may result in legal action.

9. Limitation of Liability

While we strive to ensure smooth operation and accurate information, Ecomarray shall not be liable for any:

• Indirect, incidental, or consequential damages;
• Loss of profits, data, or goodwill;
• Delays or disruptions caused by external factors, like courier delays or system failures.

Your use of this website and its services is at your own risk.

10. Third-Party Links

Our website may include links to third-party websites for your convenience. Ecomarray does not control or endorse these websites and is not responsible for their content, privacy policies, or practices. You access third-party links at your own discretion.

11. Account Responsibility

If you create an account with Ecomarray, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Please notify us immediately if you suspect unauthorised access or a security breach.

12. Changes to Terms

Ecomarray reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will take effect immediately upon posting on this page. We encourage users to review this page periodically to stay informed.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in [Your City, India].

14. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

• Email us at: [Add Your Email ID]
• Call us at: [Add Your Helpline Number]
• Ecomarray: Customer Care Team

Ecomarray – Redefining fashion with trust, quality, and style.